Jamie Hartwell
Jamie Hartwell Jamie Hartwell is a UK-based casino content writer and reviewer with a keen interest in regulated online gambling. Writing exclusively about UKGC-licensed platforms, Jamie covers everything from slot libraries and live table experiences to payout speeds and bonus terms. At CasinoSpin, Jamie provides straightforward, player-focused guides to help UK members make the most of the site's 1,500+ games, weekly cashback offers, and fast e-wallet withdrawals.

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Get in Touch with CasinoSpin

At CasinoSpin, we are committed to providing prompt and helpful support to all our players. Whether you have a question about your account, a payment query, or need assistance with a game, our team is here to help.

Live Chat

The fastest way to reach us is via our 24/7 live chat service, available directly on the CasinoSpin website. Simply click the chat icon at the bottom of any page to connect instantly with a member of our support team. Live chat is available around the clock, every day of the year.

Email Support

For less urgent enquiries, you are welcome to contact us by email. Our support team aims to respond to all email messages as quickly as possible. Please include your registered username and a clear description of your query to help us assist you efficiently.

Support Hours

ChannelAvailability
Live Chat24/7, including weekends and bank holidays
Email24/7 – responses as soon as possible

Before You Contact Us

You may find the answer to your question in our Help Centre. Common topics include:

  • Account registration and verification
  • Deposits and withdrawals
  • Bonus terms and wagering requirements
  • Responsible gambling tools
  • Technical issues

Responsible Gambling Support

CasinoSpin is licensed and regulated by the UK Gambling Commission (UKGC), licence number 000-055555-R-112233-001. We take player welfare seriously. If you have concerns about your gambling, please speak to our support team or visit a dedicated responsible gambling organisation for independent advice.

Restricted Territories

Please note that CasinoSpin does not accept players from the United States, France, or the Netherlands. If you are contacting us from one of these countries, we are unable to open or maintain an account for you.

General Information

CasinoSpin is operated by CasinoSpin and has been serving players since 2022. All support is provided in English. We are here to ensure your experience on our platform is safe, fair, and enjoyable.

18+ only. Please gamble responsibly.